The Importance of Outreach

Medical Community Health Worker Denies has been reaching out, calling patients who need help managing their high blood pressure. Denies creates relationships and gives education; her work has been bringing people back to Duffy post-COVID for quality hypertension care. This week she spoke with a woman who had not been back to see us for over 6 months, despite her high blood pressure issues. When she came in to see Denies, her blood pressure was dangerously high.

Denies called Nurse Maryanne for support, and Maryanne was able to provide additional education and get the patient in quickly for an appointment with her provider.

It turned out, the patient had not been taking her medications properly, not understanding how important it is to keep to the schedule. She now has follow up appointments to help keep her on track.

Who knows how long it would have been if we did not have Denies’s outreach program?

Duffy team members’ days are full of interactions with our patients – some positive, some challenging. Often, staff does not realize how much of an impact their small acts of compassion and kindness have on the patients and clients we serve. Luckily, Case Manager Cathy Finn collects good news stories from around Duffy to remind us all of the impact we have.