Duffy team members’ days are full of interactions with our patients – some positive, some challenging. Often, staff does not realize how much of an impact their small acts of compassion and kindness have on the patients and clients we serve.
Luckily, Case Manager Cathy Finn collects stories from around Duffy and shares them with staff. Here are a few recent highlights from patients, in their own words:
He is a young man and a fairly new patient with us. Despite his age, he has already lived a life of trauma and is severely mentally ill. He spent the summer on the streets of Hyannis where, as one of our Case Managers noted, “He didn’t blend in.” He was, excuse the term, ‘odd’, and even approached and interacted with tourists as a part of his psychotic world. In a lot of towns, he would have been hustled along, brought to court, been treated disrespectfully. Not here in Hyannis. The community saw his needs and rallied around him instead of pushing him out. Duffy paid for a stay in a motel for a while so he could stabilize his life. When we could no longer pay, VinFen, M25, the Town of Barnstable and the Council of Churches stepped in, because, when housed, he was doing much better. Stable housing is the underpinning of health.
Now a couple of months later, he has received a voucher from Housing Assistance and has a small place to call his own. He is very involved in his care here at Duffy, seeing our psychiatric nurse practitioner and participating in the Bridge Group. He is engaged in his primary care appointments. He’s now coming to more appointments than he’s missing and has stability that he didn’t before – now that a village has rallied together to, perhaps literally, save him.
One of our patients who is staying at the shelter comes in for weekly therapy. He has had a tough time, with severe mental health issues throughout his life. He landed here at Duffy, and now receives his medical, behavioral health and psychiatry care here. He had been applying for jobs and not getting any calls back, and he’s been upset about that. During his recent appointment he received 2 pairs of Bombas socks, as Duffy recently received a Bombas donation. After the patient left, he called his therapist to say he got a job interview! Duffy offered a taxi voucher to the interview, otherwise it would have been a rainy 40-minute walk. After the job interview, he called his therapist to let her know his training for the new job would start the very next day. “It’s amazing what a fresh pair of socks can do for your confidence,” he said.