Good News Stories

Personal experiences of our patients

Duffy team members’ days are full of interactions with our patients – some positive, some challenging. Often, staff does not realize how much of an impact their small acts of compassion and kindness have on the patients and clients we serve. 

Luckily, Case Manager Cathy Finn collects stories from around Duffy and shares them with staff. Here are a few recent highlights from patients, in their own words: 

Supportive Case Management

Birds, children’s voices, your favorite music – how much would your life change if you couldn’t hear? Case Manager Leah has been working with a 70 year old man, a veteran awarded a Purple Heart, who hasn’t heard in 50 years. Due to a problem with his listed discharged status, he was not able to get hearing aids, and because he couldn’t hear to talk to Veteran Services, he gave up.
 
Then he was lucky enough to meet Leah. She got in touch with the local Veterans Service office, worked on getting and sending in appropriate paperwork, worked with the Providence Veterans’ hospital. Leah helped him get an appointment for his exam and he will soon be receiving his new state-of-the art, blue tooth, chargeable hearing aids! This gentleman told Leah he hasn’t head his daughter’s voice since she was 7…and he can’t wait. 

Partnership in Referrals

From Referral Coordinator Kay McGinn: I recently had a lovely conversation with a patient. He was in a motor vehicle accident, and had an appointment with Nurse Practitioner Kyle because he was very concerned with his peripheral vision loss and floaters after hitting his head in the accident. A CT Scan at Cape Cod Hospital showed normal results, but Kyle issued an URGENT referral to Dr. Farley at Ophthalmic Consultants of Boston in West Yarmouth.
 
When I spoke to scheduling at Ophthalmic Consultants of Boston, they said Dr. Farley was booking very far out. But after a brief hold, they came back and said Dr. Farley made room to see our patient that day. I called the patient to tell him and he was amazed at Kyle for getting this going so quickly. His exact words were, (loudly), “Oh my God, I can’t believe it! I talked to him at 5 last night! It’s unbelievable! You can’t get appointments anywhere so soon! That guy is on the ball. I just can’t believe how good this all is – these doctors are amazing! And thank you for doing this!”
 
Duffy is lucky to have some of the best community partners around. We’re grateful to Dr. Farley and Ophthalmic Consultants of Boston for their commitment to care.

“It takes a village”.

He is a young man and a fairly new patient with us. Despite his age, he has already lived a life of trauma and is severely mentally ill. He spent the summer on the streets of Hyannis where, as one of our Case Managers noted, “He didn’t blend in.” He was, excuse the term, ‘odd’, and even approached and interacted with tourists as a part of his psychotic world. In a lot of towns, he would have been hustled along, brought to court, been treated disrespectfully. Not here in Hyannis. The community saw his needs and rallied around him instead of pushing him out. Duffy paid for a stay in a motel for a while so he could stabilize his life. When we could no longer pay, VinFen, M25, the Town of Barnstable and the Council of Churches stepped in, because, when housed, he was doing much better. Stable housing is the underpinning of health.

Now a couple of months later, he has received a voucher from Housing Assistance and has a small place to call his own. He is very involved in his care here at Duffy, seeing our psychiatric nurse practitioner and participating in the Bridge Group. He is engaged in his primary care appointments. He’s now coming to more appointments than he’s missing and has stability that he didn’t before – now that a village has rallied together to, perhaps literally, save him.

“The Power of Socks”

One of our patients who is staying at the shelter comes in for weekly therapy. He has had a tough time, with severe mental health issues throughout his life. He landed here at Duffy, and now receives his medical, behavioral health and psychiatry care here. He had been applying for jobs and not getting any calls back, and he’s been upset about that. During his recent appointment he received 2 pairs of Bombas socks, as Duffy recently received a Bombas donation. After the patient left, he called his therapist to say he got a job interview! Duffy offered a taxi voucher to the interview, otherwise it would have been a rainy 40-minute walk. After the job interview, he called his therapist to let her know his training for the new job would start the very next day. “It’s amazing what a fresh pair of socks can do for your confidence,” he said.