Many homeless persons have burned all their bridges and have given up hope. Others are unwilling to address their medical and underlying mental health conditions and/or addictions. In Duffy’s experience, when clients can engage in a trusting relationship with a “less threatening” person such as an outreach worker or case manager, they are more willing to open up and gradually understand the need to attend to their chronic medical conditions. For this reason, Duffy has made a concerted effort in recent years to expand its case management services as part of its integrated care model.
We offer an evidence-based practice of primary care integrated with behavioral health and case management services to keep people engaged. More often than not, our clients surpass expectations when provided with these wraparound services. They appreciate the welcoming, respectful and nonjudgmental approach that we use. And, they are able to develop trusting relationships.